Knowledge Article Authoring

Categories (4)

Knowledge Article Templates and Formatting

Templates and guides for creating consistent and well-structured knowledge articles in TeamDynamix, ensuring quality and clarity.
Expand

Writing, Style, and Accessibility Guides

Guidelines and best practices for writing content to align with department and brand standards, maintain consistency, and meet accessibility requirements.
Expand

Roles, Approvals, and Reviews

Procedural documentation about roles and approval workflows for staff managing knowledge content.
Expand

Tags and Categories

Information about categories and tags in the knowledge base and service catalog that allow proper organization of content.
Expand

Articles (4)

Pinned Article Getting Started as a TeamDynamix Knowledge Base Editor

This article is to help train new TeamDynamix knowledge base editors on the basics of their role.

Creating or Editing a Knowledge Article

Learn how to create or edit knowledge articles in TeamDynamix. If you don’t have access, submit a request for assistance with creating or updating articles.

Deleting or Archiving a Knowledge Article

This article shows how to delete or archive a knowledge article.

Adding Related Articles

This article shows how to add related articles to a knowledge base article to quickly link readers to other related materials.