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What is the process for a user whose wireless is disabled due to infection?

  1. Knowledge Base
  2. Network and Communication
Overview I received a notification that my wireless was disabled because I was infected by a virus, what do I do now? Resolution An infection notification will be received in a user’s e

Mouse Isn't Clicking Correctly in MavAPPS

  1. Knowledge Base
  2. Software and Application Support
  3. MavAPPS/MavLABS
or single high resolution (2k, 4k, etc) monitors connected to Windows can cause apps not to display at their optimal resolution. NOTE:  Currently this article doesn't work as Citrix removed this

Respondus: Monitor Known Issue with Facial Recognition and Masks

  1. Knowledge Base
  2. Teaching and Learning
  3. D2L Brightspace
face cannot be detected during Startup Sequence  Uncheck the box next to Notify students during the exam if face cannot be detected (prompt for a fix) Click the Save and Close button

D2L Brightspace: Remove Courses

  1. Knowledge Base
  2. Teaching and Learning
  3. D2L Brightspace
Question I am not using my D2L Brightspace independent study courses this semester, how do I remove them? How do I hide courses in my account?  Overview To remove semester courses from your

FlexSync Classroom: Zoom Controlled by Crestron

  1. Knowledge Base
  2. Teaching and Learning
  3. FlexSync
does not have a big zoom touch display. It instead has a small Crestron display for connecting and controlling Zoom Instructions:   Connect to Zoom meeting using Crestron

D2L Brightspace: Share a Development Course

  1. Knowledge Base
  2. Teaching and Learning
  3. D2L Brightspace
can request a development course, copy their materials into it, and then request enrollment of a colleague to share the materials. What is a development course? A development course is not

In-Call Functions & Features on Zoom Phone

  1. Knowledge Base
  2. Phones, Conferencing, and Collaboration
  3. Zoom Phones
number or to voicemail. For more details, see the Zoom documentation. Record: Start or stop recording a call. An audio prompt notifies both parties that the call will be recorded and requests that

Enroll New iPhone in Multi-Factor Authentication

  1. Knowledge Base
  2. Email, Calendar, and Storage
listed Office Phone (listed below) Verify Office Phone if this is your office phone. If this is NOT your office phone, DO NOT select this option Verify Alternate

D2L Brightspace: Remove/Hide D2L Brightspace Courses with Inactivation

  1. Knowledge Base
  2. Teaching and Learning
  3. D2L Brightspace
Question I am not using all my D2L Brightspace courses - what can I do? How do I remove courses I am not using so students don't see them? Overview Instructors can inactivate and remove D2L

Map MavDISK or Department Drive on State-Owned Windows Desktops and Laptops

  1. Knowledge Base
  2. Email, Calendar, and Storage
  3. MavDISK
following: Personal MavDISK:  \\mavdisk.mnsu.edu\STARID$ Note:  Replace STARID with your stard and make sure you end it with the $. Example:  \\mavdisk.mnsu.edu\aa1234aa$ This is

Turnitin: Log in/Access Turnitin.com

  1. Knowledge Base
  2. Teaching and Learning
Assignments folder, then you already have a Turnitin.com account.  If you HAVE NOT previously used Turnitin with a D2L Brightspace assignment folder, you have 2 options: You can create a test

Voicemail PIN Viewing or Reset on Zoom Phone

  1. Knowledge Base
  2. Phones, Conferencing, and Collaboration
  3. Zoom Phones
Question How do I view or reset my Zoom Phone Voicemail PIN?  Overview Employees must set a PIN to use a desktop (Yealink) phone, (or dial in) to check and manage voicemail messages. NOTE

How to Identify Spam and Phishing Emails

  1. Knowledge Base
  2. Email, Calendar, and Storage
  3. Email
legitimate, but it is important to look for other suspicious items like these. Do not click on links that are in a suspicious or unusual email.   Never download an attachment if you

Remotely Find, Lock, or Erase your Android Device

  1. Knowledge Base
  2. Phones, Conferencing, and Collaboration
user profiles The lost phone gets a notification On the map, you'll get info about where the phone is The location is approximate and might not be accurate If your phone

D2L Brightspace: Copy Select Course Components from one Course to Another

  1. Knowledge Base
  2. Teaching and Learning
  3. D2L Brightspace
from: Enter the name of the course in the search box. Note: You can only search courses you are enrolled in as Teacher or Teacher’s Assistant. Click the search icon that looks like a