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Customizing Hold Music for Zoom Phones

  1. Knowledge Base
  2. IT Solutions
  3. Communication - Conferencing - Collaboration
  4. Zoom Phones
to upload audio or music to be played to the caller on hold. Upload an MP3 or WAV file under 10MB is size and click "Add." Record by Computer - can be used to record a message from your own

About Microsoft Always On VPN

  1. Knowledge Base
  2. IT Solutions
  3. Network and Connectivity
  4. VPN
Question What is always on VPN? Overview Microsoft Always on VPN (AoVPN) is a VPN service for Windows 10 and 11 that allows you to securely connect to MSU, Mankato's network and function as

Logging into Office 365 Widget in D2L Brightspace to Access MavMAIL, Outlook, Calendar and OneDrive

  1. Knowledge Base
  2. IT Solutions
  3. Teaching and Learning
  4. D2L Brightspace
  5. Getting Started with D2L
, Outlook calendar, and OneDrive files. To log in to the Office 365 widget in D2L Brightspace: 1. Navigate to D2L Brightspace 2. Login with your StarID credentials 3. On a laptop or desktop

Accessing MavLABS from macOS

  1. Knowledge Base
  2. IT Solutions
  3. Teaching and Learning
  4. Classrooms, Labs, & Audiovisual
  5. MavLABS
example: acc-fh139-12  Click on Download and open the downloaded file. The following dialogue box will pop up:  Click on Connect and the following dialogue box will pop up: On

Using AI Tools in Virtual Meetings for Employees

  1. Knowledge Base
  2. IT Solutions
  3. Software and Applications
strict security, privacy, and FERPA requirements. This guide explains which tools are approved, which are blocked or non-approved, how to remove unauthorized apps, and where to find secure

Setting Voicemail Greeting

  1. Knowledge Base
  2. IT Solutions
  3. Communication - Conferencing - Collaboration
  4. Zoom Phones
. Record a new greeting or Upload a file. NOTE: You will also want to change the Closed Hours voicemail greeting if you don't have Business Hours Set to 24 hours a day.    Request Help

Saving Discussions Threads and Replies in D2L Brightspace

  1. Knowledge Base
  2. IT Solutions
  3. Teaching and Learning
  4. D2L Brightspace
  5. Discussions
Discussions Topic you wish to save. Copy and paste threads and replies into a Microsoft Word or other text document you wish to save. Save the text file to your choice of locations or folders on your device or OneDrive.     Request Help

Deleting and Removing Otter.ai

  1. Knowledge Base
  2. IT Solutions
  3. Software and Applications
settings and navigate to Extensions. Find Otter.ai and click Remove. Step 5 - Check for Residual Files Windows: Search for %AppData% in File Explorer and delete any Otter.ai-related folders

Verifying Zoom Phone is Set to Ring

  1. Knowledge Base
  2. IT Solutions
  3. Communication - Conferencing - Collaboration
  4. Zoom Phones
Profile section on the Zoom webpage Verify correct time zone within Outlook settings File > Options > Calendar > Time zones   Verify correct time and time zone on local computer with the Zoom Application is being used    Request Help

Reinstalling Zoom to Fix Frozen Phone Assistant

  1. Knowledge Base
  2. IT Solutions
  3. Communication - Conferencing - Collaboration
  4. Zoom Phones
:   To remove Zoom completely, including any configuration files, run CleanZoom on your device. Download and run CleanZoom Note: Use of the clean uninstaller will completely remove

Connecting to MavLABS

  1. Knowledge Base
  2. IT Solutions
  3. Teaching and Learning
  4. Classrooms, Labs, & Audiovisual
  5. MavLABS
Click on Connect on the specific computer that you want to access. For example: acc-fh139-12  Click on Download and open the downloaded file. The following dialogue box will pop up

Requesting User Account for Poll Everywhere

  1. Knowledge Base
  2. IT Solutions
  3. Business
  4. Poll Everywhere
: This is the account student will need to have access or participate to secured polls and surveys. This account can't modify or add polls and surveys. There are different ways to be invited to

Connecting Remotely to a Common Desktop for Windows with WorkMSU

  1. Knowledge Base
  2. IT Solutions
  3. Network and Connectivity
  4. Remote Desktop Connection
file to the off-campus device on which you are working.   Click on the WorkMSU.rdp file you have downloaded to start Remote Desktop     The first time you run this file, you

Recording Phone Calls on Zoom App

  1. Knowledge Base
  2. IT Solutions
  3. Communication - Conferencing - Collaboration
  4. Zoom Phones
 flash drive, and then play back those recorded audio files. To Record:  To record calls on the Yealink desk phone to a USB flash drive: Insert USB flash drive on back of the Yealink desk

Connecting Remotely to a Common Desktop for MacOS with WorkMSU

  1. Knowledge Base
  2. IT Solutions
  3. Network and Connectivity
  4. Remote Desktop Connection
Question How can I access ISRS when off campus? How can I access MavDISK when I'm at home? How can I use FileMaker Pro when I'm not on campus? What is WorkMSU? How do I connect to WorkMSU using a