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Student Adobe Access from Campus Computers

  1. Knowledge Base
  2. Software and Application Support
Process for students to access Adobe from a campus computer ... adobe ... NOTES: A sign in with an adobe account will be required each time a new login occurs If the user has a paid adobe account, it will work as well   Request Help

Share a File Publicly Using OneDrive

  1. Knowledge Base
  2. Email, Calendar, and Storage
(Control-C on a windows machine; Command-C on a mac) and send it to the person you want to share Or you can simply click the share to share via email if you know person’s email. You can change the permission level as described above Request Help

Zoom: Sign In on Chromebook Using University Account

  1. Knowledge Base
  2. Video and Digital Media
  3. Zoom
 NOTE: After 7 attempts, zoom locks your account for 30 minutes. After 30 minutes, the user should be able to try again Select Launch Zoom if it does not open automatically Zoom will now be available to you via the Zoom app   Request Help

Respondus: Respondus LockDown Browser not launching for students

  1. Knowledge Base
  2. Teaching and Learning
  3. D2L Brightspace
d2l ... In most cases, the fix is to re-enable Respondus LockDown Browser settings for that quiz and course: Log in to D2L Brightspace at https://mnsu.learn.minnstate.edu with your StarID credentials

Office Shared Computer Activation - Computers in Campus Computer Labs

  1. Knowledge Base
  2. Email, Calendar, and Storage
password and select Sign In Uncheck the box next to Allow my organization to manage my device and select Yes Select Done and you are ready to begin using Office   Request Help

Changing Your Multi-Factor Authentication Options

  1. Knowledge Base
  2. Email, Calendar, and Storage
Question How do I change my multi-factor authentication method? Overview To change your multi-factor authentication (MFA) options, please click here If you are unable to change your MFA

Instructional Design Definition and Services Offered

  1. Knowledge Base
  2. IT Professional Services
Design Support as can be seen in our Service Catalog. To request Instructional Design assistance: Review the Service Catalog for the service you need. Contact Michael Manderfeld at

Zoom: Sign In on Mac with University Account

  1. Knowledge Base
  2. Video and Digital Media
  3. Zoom
Question How do I sign into the Zoom application on Mac computers with my University Zoom Account?  Overview Install the Zoom application on your Mac computer. (How to Install on Mac

Connecting to eduroam with iPhones

  1. Knowledge Base
  2. Network and Communication
  3. eduroam
Question How do I connect to eduroam from my iPhone? For more information please visit our Eduroam Page. Overview eduroam is the preferred secure Wi-Fi network for all students, faculty and

Adobe Asking for Sign-In on Windows PCS Before Opening PDFs

  1. Knowledge Base
  2. Software and Application Support
  3. Adobe
acrobat ... Question How can I open a PDF if I am unable to sign-in to Adobe?  Overview When opening a PDF on my Windows PC Adobe is asking me to sign in. To resolve this so that you can open your PDF

FlexSync Classroom: Join Meeting Without Audio

  1. Knowledge Base
  2. Teaching and Learning
  3. FlexSync
audio ... to have the Zoom meeting open on their laptop in addition to being connected using the FlexSync Classroom system. This is possible and recommended if you want to do things like participate in chat

Renting a IT Solutions Academic Computer Center Lab(s)

  1. Knowledge Base
  2. Teaching and Learning
. If a there is a requirement for an IT staff member to be present the entire time. There will be additional fees for elevated support during a rental period. Additional software installation requests

Downloading Mathematica on a Personal Computer

  1. Knowledge Base
  2. Software and Application Support
get into the software and also access additional online resources. Navigate to Products & Services - Wolfram Account. Enter your MSU email address. Enter one of the following

Installing Mathematica on macOS for a Personal Computer

  1. Knowledge Base
  2. Software and Application Support
Question How to I install and activate Mathematica on my personal comptuer? Overview Staring on 11-7-2022 you will now need to activate Mathematica with your Office 365 (MavMAIL) account

Outlook - Copy Signature File and Quick Parts (Windows)

  1. Knowledge Base
  2. Email, Calendar, and Storage
  3. Email
Question How do I copy my email signature file and quick parts?   Overview Close Outlook Because the Signatures folder is a hidden folder, the easiest way to open the folder is to go to