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DVD Player Not Working

  1. Knowledge Base
  2. IT Solutions
  3. Teaching and Learning
the DVD player) Press play on the touch panel Press play on the DVD player Verify your DVD is in good working condition For immediate assistance call x3221

Request a New Shared Mailbox

  1. Knowledge Base
  2. IT Solutions
  3. Email, Calendar, and Storage
  4. Email
Question How do I request a shared mailbox? Overview To request a new Shared Mailbox, please have a staff member submit the following information to IT Solutions Center  The 2 or 3

Hard Drive Full After Windows Reinstallation

  1. Knowledge Base
  2. IT Solutions
  3. Hardware, Device, and Printing Support
Question How do I remove Windows.old files from my computer? Overview In Windows Search Menu, search for Disk Cleanup Select Clean up system files. The program will restart Click

Preview Thumbnail Experience

  1. Knowledge Base
  2. IT Solutions
  3. Software and Application Support
  4. Perceptive Content/Image Now
Question How do I preview thumbnails in ImageNow? Overview From the list of thumbnails left click on the desired one to preview it. The current item on display will be highlighted in blue

Multi-Factor Authentication - Lost Smart Phone

  1. Knowledge Base
  2. IT Solutions
  3. Accounts and Access
  4. MFA
Question I lost my smart phone. How do I verify my sign-in? Overview Sign-in to MavMAIL On the Approve sign in request screen, click Sign in another way Choose one of the other

Outlook Cached Mode On and Off

  1. Knowledge Base
  2. IT Solutions
  3. Email, Calendar, and Storage
  4. Email
  5. Outlook
Question I am unable to receive or view any emails in Outlook. In the bottom right hand corner it says not connected to MNSU. I am using Windows 10 with Outlook, what can I do? Overview You

Turnitin: Submit a file to Turnitin.com on behalf of a student

  1. Knowledge Base
  2. IT Solutions
  3. Teaching and Learning
  4. D2L Brightspace
  5. Turnitin
steps to create a class and assignment in Turnitin.com. Navigate to https://www.turnitin.com and sign in. Assure you are on the Instructor tools tab. From the Assignment page, Click More

How to Print to PDF File on Windows

  1. Knowledge Base
  2. IT Solutions
  3. Software and Application Support
  4. Microsoft
  5. Office 365
on your computer than printing it. The procedure is similar on Mac devices.    Open the document to be printed. Click File in the upper left corner of the window and then select Print

How to Use Traka Keybank

  1. Knowledge Base
  2. IT Solutions
  3. Hardware, Device, and Printing Support
bullet Close the cabinet door If you do not close the door with-in 40 seconds an alarm raised   Returning rings Present your MavCARD to the reader. You will hear a click and the

Setup MavMAIL on Outlook App Mobile Device

  1. Knowledge Base
  2. IT Solutions
  3. Email, Calendar, and Storage
  4. Email
 company owned devices, download the Microsoft Outlook App from the Self Service App. Open Self Service App   Tap on "MNSU"   Locate the Outlook App  and Install. Open the Outlook App

D2L Brightspace: Download Assignments Submissions

  1. Knowledge Base
  2. IT Solutions
  3. Teaching and Learning
  4. D2L Brightspace
locate the pagination menu in the bottom right corner of the submission table. Select 200 per a page from the menu. Note: If you have more than 200 students in your course, you will need to repeat

Find Media Access Control (MAC) address on PC

  1. Knowledge Base
  2. IT Solutions
  3. Network and Communication
Question How do I find my MAC or physical address of my Network card on a PC from the command line in Windows 10? Overview Right-click the Windows button  in the lower left corner

Outlook - Rebuild Cache

  1. Knowledge Base
  2. IT Solutions
  3. Email, Calendar, and Storage
  4. Email
  5. Outlook
) Locate the file that is ending in .ost Right click and rename the file to .old Open Outlook and check if the issue is resolved If issue persist, please follow steps from Microsoft’s Outlook For

MavAPPS for Chromebook

  1. Knowledge Base
  2. IT Solutions
  3. Software and Application Support
  4. MavAPPS/MavLABS
are on campus (Mankato or Edina) or if you are using the Cisco AnyConnect VPN Client.  Please view the knowledge articles below if you need assistance using or installing the Cisco AnyConnect VPN

Slow Speed Using VPN

  1. Knowledge Base
  2. IT Solutions
  3. Network and Communication
  4. VPN
internet ... Question How can I check the speed of my Internet? Overview Typically, slow VPN performance is caused by the customer's slow Internet connection. A minimum of 12 Mbps Internet connection is