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Downloading Mathematica on a Personal Computer

  1. Knowledge Base
  2. Software and Application Support
Question How do I download Mathematica on my personal device? Overview If you are looking to install Mathematica if you have the installers: Installing Mathematica on Windows for a

Descriptive Video Services (DVS)

  1. Knowledge Base
  2. IT Professional Services
  3. Accessibility
Question How do I get help with Description Video Services (DVS)? Overview We currently have IT Solutions staff available to assist faculty in descriptive video services (DVS) - also known

D2L Brightspace: Set-up Follett ACCESS links in your course

  1. Knowledge Base
  2. Teaching and Learning
  3. D2L Brightspace
Question What is Follett ACCESS? How do I set-up links in my D2L Brightspace course to provide student access to eBooks and other materials/activities? What is Follett ACCESS? Follett ACCESS

D2L Brightspace: Bongo Video Assignment

  1. Knowledge Base
  2. Teaching and Learning
  3. D2L Brightspace
Question What is Video Assignment? What is Bongo? How do I use Video Assignment? Recommendation It is recommend to use Media Space for your video assessment needs. Media Space is our campus

Remote Desktop Direct Setup on Windows

  1. Knowledge Base
  2. Network and Communication
Question How do I connect to my campus Windows desktop when I'm off campus using a Windows machine? Note: Multi-Factor Authentication is Required to Connect to Remote Desktop Direct When

D2L Brightspace: Share Announcements

  1. Knowledge Base
  2. Teaching and Learning
  3. D2L Brightspace
Question How do I share a D2L Brightspace announcement for an event or resource with all faculty in my department? How do you export and import an Announcement in D2L Brightspace? Overview

07/14/2023 Perceptive Content Client Upgrade

  1. Knowledge Base
  2. Software and Application Support
  3. Perceptive Content/Image Now
Note: The latest version as of 07/17/2023 is 7.9.0.281 in Software Center! The upgrade to perceptive content has been completed. A quick reminder that there is a client update that needs to be

Record Voice Greetings for Zoom Phone

  1. Knowledge Base
  2. Phones, Conferencing, and Collaboration
  3. Zoom Phones
Question I want to record my own voice for a voicemail greeting, how can I do this? How do I record a greeting for a Common Area Phone? How can I record a voicemail greeting for a Call Queue

Outlook Errors Profile Removal

  1. Knowledge Base
  2. Email, Calendar, and Storage
  3. Email
Question What can I do if my Outlook profile is corrupted or having issues?  Overview The following steps will guide you through removing your Outlook profile which should fix any of these

How to Change Business Hours on Zoom Phone

  1. Knowledge Base
  2. Phones, Conferencing, and Collaboration
  3. Zoom Phones
Question How can I change business hours to match the hours that I work, and change how calls are handled after hours? Overview Zoom Phone is set up with default working hours of 7:30am to 5

Accessibility Features in Zoom Phone

  1. Knowledge Base
  2. Phones, Conferencing, and Collaboration
  3. Zoom Phones
Question Does Zoom Phone offer accessibility features? Overview Zoom Phone offers several accessibility features that people will find useful.  Live Transcript: Live transcript is

Forward to External Phone Number on Zoom Phone

  1. Knowledge Base
  2. Phones, Conferencing, and Collaboration
  3. Zoom Phones
Question How can I forward my zoom calls to an external phone number?  Overview Follow these steps to customize your call handling settings to forward to an external phone number that isn't

Linking LinkedIn Learning Videos in a D2L Brightspace Course

  1. Knowledge Base
  2. Teaching and Learning
Question How do I link videos from LinkedIn Learning into D2L? Overview We strongly recommend that you add language in your syllabus or D2L course that directs students to create their

Warranty Help for Apple, Dell, Microsoft, and Consumer Priority Service

  1. Knowledge Base
  2. Hardware, Device, and Printing Support
Question I have Warranty for my computer and it does not work properly. I would like to talk with my manufacturer about repairing my computer by helping me resolve the issue.    Also, I may

Guest Wi-Fi Access

  1. Knowledge Base
  2. Network and Communication
Question How can I access the wireless (Wi-Fi) network if I am visiting the campus? How do I access the Internet as a guest? Overview There are two options available for guest Wi-Fi service