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Warranty Help for Apple, Dell, HP, and Consumer Priority Service
have a computer being repaired and want to check the status.
Overview
Check your warranty coverage with this information. under the category of device that you have. You may also use this
Cisco Jabber Client: Installation
get the client launched and connected on your Mac computer
PC Install
Launch Software Center through the start menu by either looking through the list of installed applications or
Enroll New iPhone in Multi-Factor Authentication
the listed Office Phone (listed below)
Verify Office Phone if this is your office phone.
If this is NOT your office phone, DO NOT select this option
Verify Alternate
Zoom Web Conferencing Solution
service, but they only hang around 180 days. See More
Screen Sharing and Whiteboard Help
You can share your computer screen or annotate on a whiteboard with Zoom.
Note: instead of you are used to
Zoom: Sign In on Mac with University Zoom Account
Question
How do I sign into the Zoom application on Mac computers with my University Zoom Account?
Overview
Install the Zoom application on your Mac computer. (How to Install on Mac
Accessing ISRS on University Owned Machine
Question
How do I access ISRS on my MNSU computer?
Overview
These instructions presume you are accessing ISRS on a machine from which you have previously used to access ISRS on campus
Docking Station Display Issues
.
Click the Start Button located in the bottom left hand corner of the screen.
Right click Computer and select Manage.
In the Computer Management window, click Device Manager.
Expand Display Adaptors
MediaSpace - Create Recording
Capture
This will download a recorder
Find the window entitled Kaltura Capture on your computer
Click an option on the RECORD tab to begin a recording
SCREEN - This option
Connecting to eduroam with macOS
wifi.mnsu.edu (available from on or off campus)
3. The system should automatically pull the correct Operating System, select Sign In
4. Sign in with your StarID@go.minnstate.edu and password
FlexSync Classroom: Join Meeting Without Audio
, then select Leave Computer Audio
If you want your computer to prompt you to join audio each time you join a Zoom meeting so you can decide each meeting whether you want to join audio
Malware Removal - Personal Devices
Question
I have malware on my computer, how do I remove it?
Overview
NOTE: Free version of Malwarebytes cannot be used at MSU. If you have a state asset and think you may have malware on
Adobe Creative Suite and Imaging
Question
What Adobe products come on my new University asset tagged computer I have Photoshop on my computer, will it be there when I get it re-imaged?
Overview
We have built the most
Connecting to Krypton
server is: krypton.mnsu.edu
If you are off campus you will need to use the VPN. You can get the VPN information in the following FAQ:
Windows
Mac
Windows: Map Network Drive
Multi-Factor Authentication - Self Enrollment for iOS phones
backup verification methods
Select Authentication Phone and enter a phone number that is different from the listed Office Phone (listed below)
If you have an office phone number assigned to you
Hard Drive Full After Windows Reinstallation
Question
How do I remove Windows.old files from my computer?
Overview
In Windows Search Menu, search for Disk Cleanup
Select Clean up system files. The program will restart
Click