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Controlling Desk Phone (Yealink) Calls Using The Zoom App

Call Control replaces Cisco Attendant Console to be able to control the same call from a desk phone and/or the Zoom app simultaneously. This can be very helpful for managing calls most conveniently ... Question Is there a way to use the Yealink phone and control the call using the Zoom app to record, hold or transfer a call? Instructions The Zoom App and Yealink phone can be linked

D2L Brightspace: Editing Groups

Question Questions related to article here Overview You can edit group enrollment in the Groups tool. To edit group enrollment: Click the Communication drop down menu on the course

In-Call Functions & Features on Zoom Phone

Question How can I get familiar with how to transfer, hold or record a call?  Overview In-Call Functions and Features Mute/Unmute: Mute or unmute your mic.Keypad: Display a dial pad to

Enroll New iPhone in Multi-Factor Authentication

Question I received or bought a new iPhone. How do I setup multi-factor authentication with it? Overview Steps below to enroll your iPhone in MFA On your iPhone, navigate to the App

D2L Brightspace: Remove/Hide D2L Brightspace Courses with Inactivation

Brightspace courses with a few clicks using the Brightspace Courses self-service tool. An inactive course is hidden and not accessible to both Students and Instructors. Note: If you want to

Activate StarID With Personal E-mail Address

Question How to Activate StarID With Personal E-mail Address Overview Navigate to https://starid.minnstate.edu/ .       Note: After StarID activation, your credentials should be

Remote Desktop Direct Setup on Windows

Question How do I connect to my campus Windows desktop when I'm off campus using a Windows machine? Note: Multi-Factor Authentication is Required to Connect to Remote Desktop Direct When

D2L Brightspace: Share Announcements

There are two steps to sharing an announcement with a department or group of faculty in D2L Brightspace: Export an Announcement Import the Announcement Export an Announcement This step

07/14/2023 Perceptive Content Client Upgrade

Note: The latest version as of 07/17/2023 is 7.9.0.281 in Software Center! The upgrade to perceptive content has been completed. A quick reminder that there is a client update that needs to be

Record Voice Greetings for Zoom Phone

Question I want to record my own voice for a voicemail greeting, how can I do this? How do I record a greeting for a Common Area Phone? How can I record a voicemail greeting for a Call Queue

Outlook Errors Profile Removal

errors. Click the Type here to search area located in the bottom left-hand corner of your screen Type Control Panel and click on the app to open. Choose Mail (32-bit) Note: If your view

Perceptive Content / ImageNow Client Install

This article goes over the steps to install Perceptive Content / ImageNow Client ... Client http://my.mnsu.edu/imagenow/help.html Getting Help, use your Star ID to log in and find the client install link).  Login as local Administrator to computer. Grant "Write" access to the

Accessibility Features in Zoom Phone

available on the Zoom app (laptop or desktop computer) or the Zoom mobile app (Android or iPhone).  Live Transcript will caption the conversation which allows you to have a transcript of a call and can

Zoom SSO Error

How to resolve a Zoom SSO error when attempting to log in with Star ID and password ... different possible reasons you are getting an error message when you attempt to log into zoom. Are you a registered student for this semester?  Only actively enrolled students can access Zoom. If

Linking LinkedIn Learning Videos in a D2L Brightspace Course

Question How do I link videos from LinkedIn Learning into D2L? Overview We strongly recommend that you add language in your syllabus or D2L course that directs students to create their