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Zoom Phone Assistant Frozen

  1. Knowledge Base
  2. Phones, Conferencing, and Collaboration
  3. Zoom Phones
completely, including any configuration files, run CleanZoom on your device. Download and run CleanZoom Note: Use of the clean uninstaller will completely remove the Zoom desktop client

Outlook Emails - Delivery Delay

  1. Knowledge Base
  2. Email, Calendar, and Storage
  3. Email
experience for end users.  ·Users may experience a delivery delay of 2 to 5 minutes for e-mails containing links that have not previously been scanned by Microsoft. Request Help

Zoom: Sign In on iPhone or Android Using University Account

  1. Knowledge Base
  2. Video and Digital Media
  3. Zoom
Store Note: This tutorial was made using an iPhone but the steps are nearly identical for Android devices.  Open the Zoom app  Select Sign in  Select SSO

Perceptive Content / ImageNow Assign Web Role

  1. Knowledge Base
  2. Software and Application Support
  3. Perceptive Content/Image Now
the user by either name or techID Note: If the user is a student the box next to Display Employees Only must be unchecked. Choose select next to the user you would like to add Expand the

Crestron AirMedia

  1. Knowledge Base
  2. Software and Application Support
Overview This article notes down the step-by-step procedure of using Crestron AirMedia to display a computers display wirelessly. Resolution AirMedia allows the computer to establish a

D2L Brightspace: Export/Import a course package

  1. Knowledge Base
  2. Teaching and Learning
  3. D2L Brightspace
will receive a notification in the Update Alerts when it has completed." Click the Done button. When the export is ready, click the Update Alerts bell icon in the minibar. Click the Export

Setup Outlook with a Department E-mail Account

  1. Knowledge Base
  2. Email, Calendar, and Storage
  3. Email
              Faculty and Staff: StarID@minnstate.edu You may need to repeat step 11 again if it prompts for your login information. If not proceed to step 13 Click Finish Close any open

Accessing ISRS on University Owned Machine

  1. Knowledge Base
  2. Data and Reporting
:) drive is connected. You can quickly access File Explorer by holding down the Windows key and typing E (Win+E) NOTE: A red X through the drive icon is oftentimes resolved by clicking once on

MavPRINT Two-Sided Printing

  1. Knowledge Base
  2. Hardware, Device, and Printing Support
  3. MavPRINT
Printer Properties      5. Click on the Printing Shortcuts tab      6. Select Yes, flip over under Print on both sides NOTE: Notice how the icon changes in the upper right corner 7

Respondus: Allow Live Proctoring with LockDown Browser

  1. Knowledge Base
  2. Teaching and Learning
  3. D2L Brightspace
: Navigate to Quizzes in your course. Click the LockDown Browser tab You will see a LockDown Browser start page, click Continue to LockDown Browser. Note: Sometimes it takes several

Customize Hold Music for Zoom Phones

  1. Knowledge Base
  2. Phones, Conferencing, and Collaboration
  3. Zoom Phones
Question Can I change the on-hold music on my phone? Overview Employees can upload and choose their own Music on Hold for their Zoom Phone. NOTE: check and ensure that you have permission

D2L Brightspace: MavPASS Leader or SCoT Observer Course Access

  1. Knowledge Base
  2. Teaching and Learning
  3. D2L Brightspace
] [Year] [Title of course] [List section(s) of course] Note: Please indicate all sections you'd like the student enrolled in to assure full access to classlist. [Web address/URL of D2L Brightspace course home page]   Request Help

D2L Brightspace: Instructor Access

  1. Knowledge Base
  2. Teaching and Learning
  3. D2L Brightspace
are not Instructor of Record? The Instructor of Record of that course must submit a request to enroll Co-Instructors, Teacher's Assistants, and others not listed as the Instructor of Record. To

Outlook - Import Outlook OST or Archive on Mac

  1. Knowledge Base
  2. Email, Calendar, and Storage
  3. Email
.   If you have a significant amount of email or calendar events, this import can take upwards of ten minutes. You will be unable to use Outlook during the import. Please do not interrupt the process. Request Help

Disabling SMS (Text Messages) on Zoom Phone

  1. Knowledge Base
  2. Phones, Conferencing, and Collaboration
  3. Zoom Phones
number. *Please note that Minnesota State University Mankato is currently in the process of transitioning all employees from the Cisco phone system to the Zoom phone service. This article applies